German speaking Customer Support Professional

Overview

Customer Support Professional Role with native level of German

Location: Belfast, United Kingdom

Brief about the Company:

You would work for leader in global business services with over 100,000 staff members worldwide, which have presence in 25 countries. With more than 40 years, they bring a fresh approach to the performance of business operations in the digital age. Their ultimate goal is to differentiate their clients in their marketplace and make them more competitive. They have a holistic approach they bring deep domain knowledge to focus on process improvement, customer engagement and technology innovation.

You will be provided with a wide range of benefits, also with a clear path to career development and offer support, advice and coaching every step of the way.

About the role:

Customer Support Professional is responsible for providing support to a wide range of services and you could be the first contact for this client, being responsible of representing the client.

Brand Promise by delivering a low effort experience and driving a complete resolution of the requestor’s needs. The CSP will support customers, partners and other employees through a variety of channels such as phone, email and chat. Complex and out of scope work will be passed quickly to the next level of support.

About you as a candidate:

Requirements:

  • Fluency in written and spoken English and German.
  • Some outstanding customer service experience in a service driven environment.
  • Computer literate and confident in ability to browse Internet.

Skills:

  • A great listener, ensures thorough understanding of the support request, remaining calm in stressful situations.
  • Decisive, identifying root cause and going beyond initial symptoms, thinking strategically.
  • Focused on outcome ensuring a satisfactory resolution for the customer.
  • Learns rapidly and eagerly, understanding customer and business needs.
  • Confident, self-driven and inspires others to excel.
  • Contributes in our effort to reduce complexity by generating new ideas/solutions.
  • Proactive and open to share information and continuously seek what is best for the customer.
  • Excellent oral and written English communication skills.
  • Excellent problem solving skills.
  • Empathy and related soft skills to build customer rapport.

Jehona Jashari, Multilingual Resourcer/Recruiter - Your e-Frontiers consultant for this job

Jehona is a native Albanian from Kosovo and grew up in Norway. Jehona is a member of the business team and recruits for multilingual roles in customer service and technical support. She spent fours years in the UK where she gained a LLB Law Degree from Winchester University. Jehona Is bilingual and speaks fluent Albanian, Norwegian, English, German and has great understanding and communication skills in Swedish and Danish.

Specialises in: Customer Service, Technical Support, Marketing, Legal Research