German SMB Account Manager

Overview

 

Our client is an international operator of high quality customer service and technical support for various, well-known multinational companies based in Cork. The employees' well-being is seen as core to business and key to an excellent customer experience.

As German SMB Account Manager, you will be the single point of contact for a portfolio of clients who recently sign up to a SaaS (Software as a Service) 30 day trial version. You will be on-boarding clients and guiding them through various product applications that are useful to their specific business. But you will also be a single point of contact for technical queries and up-sell them to pay in-apps and sign them up for a paid version after the free trial.

The successful candidate's profile:


- Fluent in German & English 
- Experience as a technical customer service/support/call centre specialist (level 1) 
- Sales experience (any kind of sales area) 
- Excellent customer service and communication skills 
- Passion for helping people and IT, but also working in a great team environment
 

Salary and Benefits:

 

24.000 Euro (gross) per year + Bonus

First two weeks of accommodation are provided for candidates coming from abroad.

If you are looking for a new job in the SaaS area (German SMB Account Manager) and have a passion for helping people please click to apply.

Corneel Bombeke, Multilingual Recruitment Consultant - Your e-Frontiers consultant for this job

Corneel is a native of Belgium, hailing from the city of Antwerp, a city in the Dutch speaking region of the country. He has completed a Bachelors of Social and Cultural Work in 2014 at Karel de Grote Hogeschool, Antwerp. In addition to being a native Dutch speaker, Corneel is also fluent in English as well as in Spanish after taking part in an Erasmus programme in Salamanca, Spain and living in Bolivia for a time. He has extensive experience in customer service from his time working in the hospitality industry before joining the multilingual team of e-­Frontiers. Here, he sources candidates for roles for Customer Service and Technical Support, covering a range of modern European languages.

Specialises in: Customer Service, Technical Support