German Customer Support Agent

Overview

German Customer Support Agent 

 

About Us

Our Client is an award winning outsourcing organisation that has been in business since the 1980s and has grown considerably over the years through passionate leadership. We manage over 300 clients from small businesses right through to various multilingual technical teams for large corporates.

 

To deliver upon our belief system, we build teams of people who share our perspective and passion. Our people are big hearted, curious and passionate about servicing their customers and motivated to make a difference. We are “people people” and all work together as a large team to achieve the best outcomes for our clients.

 

About the Job

Our Client is looking for German speaking Customer Support Agents to join our team.

 

You will be at hand to rescue any customers who run into trouble, from placing an order through to receiving their creative goodies. You will assist people via email and live chat with individual and personable assistance that represents the creative and fun team, their artists and their buyers.

 

Requirements

  • Must be available for a regular schedule of 40 hours per week. Shifts may include evening or early morning hours and may also include some holiday periods
  • Very strong written and spoken communication.
  • The ability to understand and learn new technological tools quickly
  • A passion for listening to and helping people
  • Demonstrated attention to detail, with a fine eye for spelling and grammar
  • E-commerce experience preferred
  • Creativity and appreciation of internet memes preferred.
  • Likes art (not just the stuff in galleries)
  • Written and oral fluency in German and English

 

Responsibilities

  • Providing creative & on brand e-commerce customer service to buyers via email and live chat (and additional channels as they are brought on)
  • Assisting customers when they contact us for help, providing correct and accurate responses while capturing relevant data
  • Balancing helping customers in line with Redbubble's financial responsibilities.
  • Expertise in the areas of: Order questions, exchanges and sales questions

Corneel Bombeke, Multilingual Recruitment Consultant - Your e-Frontiers consultant for this job

Corneel is a native of Belgium, hailing from the city of Antwerp, a city in the Dutch speaking region of the country. He has completed a Bachelors of Social and Cultural Work in 2014 at Karel de Grote Hogeschool, Antwerp. In addition to being a native Dutch speaker, Corneel is also fluent in English as well as in Spanish after taking part in an Erasmus programme in Salamanca, Spain and living in Bolivia for a time. He has extensive experience in customer service from his time working in the hospitality industry before joining the multilingual team of e-­Frontiers. Here, he sources candidates for roles for Customer Service and Technical Support, covering a range of modern European languages.

Specialises in: Customer Service, Technical Support