German Customer Relations Specialist

Overview

 German Customer Relations Specialist 
 
This Client is an online distributor of health and household products. 
 
Job responsibilities include:
  • Deliver excellence in customer service in an efficient, professional and courteous manner at all times
  • Maintain a high standard of quality to maximise company performance
  • Be the voice of the customer while remaining in line with company procedures
  • Provide customer telephone and e-mail support in line with client SLA’s and team KPI’s with regard to product information, stock updates and new promotions
  • Support customers in opening accounts, process product orders and manage product returns
  • Accurately update the in-house system with relevant customer information and log information on all calls where required
  • Provide webmaster support to customers e.g. how to order products online, technical queries regarding the website, tutorials, etc
  • Perform outbound calling to follow up on account queries, answering follow-up questions and advising of new promotions
  • Research and resolve customer complaints and concerns and report problems as necessary to minimize impact to customers
  • As part of a dynamic team, work on individual and team KPI’s, establish and maintain effective working relationships with co-workers, managers and customers
  • Look at opportunities to make changes and improve team processes

Skills, experience, qualifications and attributes required:
  • Excellent written and verbal communication skills
  • Professionally confident in a customer-focused environment
  • Strong time management skills to meet and exceed targets
  • Excellent interpersonal skills
  • Ability to multitask in a fast-paced environment
  • Excellent PC skills
  • Previous experience in a customer support environment with knowledge of telephony and technology
Competencies:
  • Verbal and written communication skills
  • Listening skills
  • Technical skills
  • Problem analysis and problem-solving
  • Strong customer service orientation
  • Organised with an ability to multi-task
  • Attention to detail
  • Adaptability
  • Flexibility
  • Use of initiative

Jehona Jashari, Multilingual Resourcer/Recruiter - Your e-Frontiers consultant for this job

Jehona is a native Albanian from Kosovo and grew up in Norway. Jehona is a member of the business team and recruits for multilingual roles in customer service and technical support. She spent fours years in the UK where she gained a LLB Law Degree from Winchester University. Jehona Is bilingual and speaks fluent Albanian, Norwegian, English, German and has great understanding and communication skills in Swedish and Danish.

Specialises in: Customer Service, Technical Support, Marketing, Legal Research