French Speaking Technical Retentions Specialist


Location: Belfast, United Kingdom.

Brief about the Company:

You would work for leader in global business services with over 100,000 staff members worldwide, which have presence in 25 countries. With more than 40 years, they bring a fresh approach to the performance of business operations in the digital age. Their ultimate goal is to differentiate their clients in their marketplace and make them more competitive. They have a holistic approach they bring deep domain knowledge to focus on process improvement, customer engagement and technology innovation.

You will be provided with a wide range of benefits, also with a clear path to career development and offer support, advice and coaching every step of the way.

About the role:

  • Acting as a Trusted Advisor to determine customers’ needs and identify opportunities to fulfil their needs with our clients’ leading cloud technologies
  • Uncovering Sales opportunities across a broad range of customer enquiries
  • Providing technical product overview to customer-need and usage scenarios
  • Effectively generating Sales Qualified Opportunities and revenue pipeline by filtering them through different criteria, e.g. BANT (budget, authority, need and timeline)
  • Focusing on setting up long term customer relationships
  • Meeting targets and trying to exceed them
  • Leveraging best in class sales tooling and communication tools to accelerate sales
  • Working in a fast-paced, collaborative and dynamic teaming sales environment
  • Demonstrating customer-centricity and a world-class customer engagement experience.

About you as a candidate:

Minimum skills:

  • Fluency in English & French
  • Minimum of 6 months Sales experience (preferably in Sales and B2B environments)
  • Minimum of 6 months Customer Support experience
  • Experience working with branded software products and services

Desired skills:

  • B2B Sales Orientation – Preferably within IT or Software
  • Achievement and success-driven personality, motivated by performance rewards for exceeding sales & customer service goals
  • Strong cultural awareness for selling market
  • Excellent communication and PC Skills (usage of web-based tools and MS Office). Proficient typing skills – 55WPM
  • Solid knowledge of online software and applications available in the current marketplace including Operating System recognition

Jehona Jashari, Multilingual Resourcer/Recruiter - Your e-Frontiers consultant for this job

Jehona is a native Albanian from Kosovo and grew up in Norway. Jehona is a member of the business team and recruits for multilingual roles in customer service and technical support. She spent fours years in the UK where she gained a LLB Law Degree from Winchester University. Jehona Is bilingual and speaks fluent Albanian, Norwegian, English, German and has great understanding and communication skills in Swedish and Danish.

Specialises in: Customer Service, Technical Support, Marketing, Legal Research