French Speaking Customer Services & AR Specialist in Drogheda

Overview

French Speaking Customer Services & AR Specialist

The purpose of the role is to provide Accounts Receivable & Customer Services support for the Retail Business. This role will report to the Accounts Receivable & Customer Services Manager. This is permanent opportunity, based in Drogheda.

Key Responsibilities:                                                                                               

  • Support order management, fulfilment while ensuring contractual compliance
  • Provide account and contract setup, contract administration and invoice query resolution
  • Support Senior AR staff during holiday periods
  • Support credit risk management through timely cash collection and escalation of potential issues
  • Apply & Process customer payments
  • Investigate billing issues and complete customer account reconciliations as needed
  • Provide exceptional customer service via phone or email to our customers and consumers
  • Troubleshoot and resolve customer issues and complaints
  • Follow customer service policies and procedures to ensure consistent customer satisfaction
  • Document every interaction into the ticket and / order management systems

About You:

  • Fluency in English and French
  • Previous experience working in an Order 2 Cash operations team
  • Ability and willingness to work in the detail and take a hands on approach
  • Team Player, Strong customer focus and communication skills
  • Experience of SAP is an advantage

Liene Maļika, Accounting and Finance Recruiter - Your e-Frontiers consultant for this job

Liene is a Senior Recruitment Consultant for e-Frontiers Business. Her main responsibility is to find talented people seeking work in Accounting and Finance and skilfully connect them with a range of industries including IT, manufacturing, retail and Financial Services. Examples of roles successfully placed include Financial Accountants, FP&A, Commercial Accountant as well as ERP System consultants. Liene has also successfully helped clients with other related placements within the HR spectrum such as Learning & Development professionals and within the commercial area, having placed a number of Bid Manager roles.

Specialises in: Accounting and Finance, Customer Service, Technical Support, Business Development, Procurement, Learning and Development