French SaaS Tech Support
- Job Ref: 1816
- Location: Cork, Ireland
- Type: Permanent
Our client is an international operator of high quality customer service and technical support various, well-known multinational companies. The employees' well-being is seen as core to business and key to an excellent customer service.
You will be the single point of contact for customers on topics ranging from client boarding and set- up, advising on using basic and advanced features and apps, troubleshooting technical issues, replacing faced components and answering questions around a SaaS solution for businesses.
What we expect from you:
- Fluent in French & English
- Experience as a technical customer service/support/call centre specialist (level 1)
- Technical understanding and ability to troubleshoot issues with software, cloud applications and to synchronise different devices
- Excellent customer service and communication skills
- Ability to communicate technical information in a simple way to non technical people
- Being a passionate team player and 'people person'
- Patience with customers
Salary and Benefits:
24.000 Euro (gross) per year + 4.000 bonus and excellent benefits
First two weeks of accommodation are provided for candidates coming from abroad.
If you are motivated, looking for a new challenge in the SaaS support area and have a passion for helping people please click to apply.