French Customer Success Manager

Overview

French speaking CUSTOMER SUCCESS manager

*Location: London, UK
*Type of Employment: Full-time
*Industry: Market research, SaaS
*Function: Customer Satisfaction/Building relationships

Client's Description.

Our client is a rapidly growing SaaS & on premise American Software Company that develops solution helping to analyse customers experience. Set up more than 10 years ago they have managed to secure a strong market position globally. With the 'customer friendly' approach, advanced technology and dedicated employees each day they make a difference in the customer experience world.

If you believe you can contribute to their success and join them as a French Customer Success Manager – we are looking forward to speak to you.

Job Description
The Job:


As a Customer Success Manager you will be responsible for developing relationships with accounts and understanding their needs, helping to drive insights from the data gathered.

 

Your bread and butter would be clarifying client requirements, defining potential strategies and building solutions to deliver the results.

 

You will be a key point of contact for customers and would help them to understand results driven insights through presentations and verbal communication.

 

Apart from that, you will be working closely with internal sales and services teams to provide insights customers and help to expand the accounts.

 

 

Qualifications


The Fit:
What is Customer Success?

Is it making customer happy? Or is it rather helping them to achieve their financial goals and operational metrics through excellent guidance and training and exceptional experience?
 

You have previous customer relationship management experience and proven track record of going an extra mile to make sure customer is satisfied.

 

You are technical enough to be able to work with technology platforms, understand the business analytics and being able to drive insights from data.

So if you have previously used Tableau, Business Objects, or other solutions – this would be great.

Still some important must haves: your previous experience in customer success in a technology/ or related /business consultancy type role (3-5 years).

We are looking for the right attitude and real passion for customer experience!

 

Native/professional level of French is a must.

The Salary:
£60k

Location:
Our client is based in the city centre of London.

The Start:
Great talent is always welcomed! You can start immediately once you went through the application procedure.


Thank you:
Thank you for your time considering this application. Hope you have already assessed your experience and send through your CV! I am looking forward to talk to you.

 

Grazina Orlovska, Lead Recruiter - Your e-Frontiers consultant for this job

Gražina has 4 years’ experience in the full cycle of recruitment (permanent, temporary and contract) having previously worked in the commercial department for a large retail chain in Lithuania. She is currently a Lead Recruiter within the e-Frontiers Business team managing the Customer LifeCycle department. Gražina is responsible for account management and overseeing delivery of the team specialising in permanent roles for IT Sales (Inside Sales, Business Development, Lead Generation, Sales Management), Customer Relationships including Success & Support and Digital Marketing. Gražina has a B.A. in International Economics and a Masters in Human Resource Management from Vilnius University in Lithuania and also holds a CIPD qualification from National College of Ireland. She has also completed Black Belt in Internet Recruitment with Social Talent and can be often seen at industry events around Tech Sales. Gražina is a native of Lithuania and speaks fluent Lithuanian, English, Russian & Polish. She fell in love with Dublin during the St. Patrick's Festival in 2013 and is now well engrained within the Irish culture scene, enjoying the local craic and supporting Dublin's North City Dart's League team.

Specialises in: Finance, Administration, Sales & Marketing, Customer Success, Customer Support, Digital Marketing, IT Sales