French Customer Experience Specialist

Overview

Our client is an international operator of high quality customer service and technical support various, well-known multinational companies. The employees' well-being is seen as core to business and key to an excellent customer service.

The role purpose is to support Airbnb customers with their queries. You will answer inbound calls and emails from customers in an efficient and timely manner. You will troubleshoot, providing information and solutions to customers and do so with the highest standards of professional customer care.

Duties will include: 

  • Process all incoming phone calls from customers and manage all requests, changes and cancelations as necessary
  • Interact with a diverse customer base
  • Input and access data on multiple systems
  • Clearly and concisely log and track detail of issues arising , ensuring to report recurring queries in order to minimize repeat callers.
  • Pursue personal development of skills and knowledge necessary for the effective performance of the role.
  • Look at opportunities to make changes and improve the processes where possible .

What we expect from you: 

Fluent in English and French 
Passion for travelling, tourism and customer service 
Natural Communicator 
Ability to think out of the box 
Friendly and emphatic team player

 

Vincent Blake, Director - Your e-Frontiers consultant for this job

Vincent is co-founder and Director of e-Frontiers. Vincent has over 15 years commercial software engineering experience in the Dublin market. The majority of his experience has been using Java technologies, C++ and SQL. He has worked for financial institutions, AIB and Aviva and also founded a technology start in 2000. Vincent founded e-Frontiers due to the poor experience he had with traditional recruitment companies. The Recruitment team uses Vincent IT knowledge to save clients time in the recruitment process, and offer a better service to candidates.