Finnish Speaking Customer Service Agent

Overview

Location: Belfast, United Kingdom.

Brief about the Company:

You would work for leader in global business services with over 100,000 staff members worldwide, which have presence in 25 countries. With more than 40 years, they bring a fresh approach to the performance of business operations in the digital age. Their ultimate goal is to differentiate their clients in their marketplace and make them more competitive. They have a holistic approach they bring deep domain knowledge to focus on process improvement, customer engagement and technology innovation.

You will be provided with a wide range of benefits, also with a clear path to career development and offer support, advice and coaching every step of the way.

About the role:

  • Providing an outstanding customer experience, which is relevant, memorable and personal.
  • Become a champion in delivering world-class customer service and a true ambassador for our Clients’ brand and services.
  • Assisting customers via email, social media, web, and phone.
  • Maintaining and promoting a positive attitude whilst meeting productivity goals.
  • Working on your own and as part of a cohesive supportive team.
  • You will be comfortable in a fast-paced, performance-based environment with plenty of dynamic change, ready to embrace a changing marketplace and new technology.
  • You will seek ongoing learning on our Client’s services and the industry.

About you as a candidate:

  • Fluent written and spoken English & Finnish, Hungarian or Kazakh.
  • A minimum of 6 months experience in a customer service role (in any sector).
  • Good communication & Microsoft Office & Internet skills. The ability to learn and adapt to new software.
  • Ability to work to targets, handling times and customer satisfaction.
  • Experience of working in a team environment.

Jehona Jashari, Multilingual Resourcer/Recruiter - Your e-Frontiers consultant for this job

Jehona is a native Albanian from Kosovo and grew up in Norway. Jehona is a member of the business team and recruits for multilingual roles in customer service and technical support. She spent fours years in the UK where she gained a LLB Law Degree from Winchester University. Jehona Is bilingual and speaks fluent Albanian, Norwegian, English, German and has great understanding and communication skills in Swedish and Danish.

Specialises in: Customer Service, Technical Support, Marketing, Legal Research