Engagement Manager

Overview

We are seeking a Project/Engagement Manager (ITSM) to be responsible for the successful delivery of ServiceNow solutions and services, in a client-consulting environment.  
 This position is a high-profile growth opportunity that demands a highly motivated individual with strong technical, communications and organisational skills, who is eager to succeed and become part of a rapidly growing company.  
 You will join an existing team based in London and working within the European market. 
    
Responsibilities • Lead consulting and project engagements throughout all stages of the project lifecycle, successfully delivering the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes. • Co-ordinate all project management activities with clients including regular reporting and client meetings. • Document, track and communicate project issues, risks, requirements and dependencies using methodology, toolkit. • Work closely with the client Project Managers to resolve issues and ensure project tasks are completed to plan. • Co-ordinate and Manage all resources involved in the project delivery team. • Prepare client facing and internal deliverables. 

    
    
• Provide expert leadership in workshops deriving and planning business and ITIL processes. • Building and maintaining relationships with key executives and decision makers. • Drive the continuous improvements of our methodology and service offerings based on client experiences. 
 Candidate Requirements • Previous ITSM experience gained as a Service Delivery Manager or Project Manager within the technology team of a large organisation. • Experience of being involved in the implementation of an ITSM toolset (preferably ServiceNow). • Ability to understand the “bigger picture” and key business drivers. • Previous line-management experience is desirable but not essential. • Ability to manage several concurrent projects of different natures & at different stages. • A demonstrable ability to define, learn, refine and enforce processes and best practices. • Commercially astute, able to articulate the value of solutions to prospects and customers and to leverage this to drive maximum revenue opportunity. • Excellent communication skills (both written and verbal), strong presentation and facilitation skills (proficiency in Visio, Word and PowerPoint) and strong organisational skills. • Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving. governance, program/project management, business process and/or technical problems • Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity effectively at all levels of an organisation. • Strong ability to work both in a team and independently. • Working knowledge of and qualifications in ITIL (Foundation or Practitioner) and Project Management (PMP, PRINCE2, Agile/SCRUM) methodologies. 

    
    
• Degree or equivalent, and proven experience in technical and/or service delivery roles. • Ability to be based at our headquarters in London, with flexibility to travel within the UK. 
    Benefits • Competitive Salary Package commensurate with relevant experience • Bonus Package with semi-annual performance reviews • Private Health Insurance & Pension Scheme • Largest dedicated European ServiceNow Gold-status partner • FGE Ranked 33rd “Sunday Times Hiscox Tech Track 100 list