E-Commerce Customer Support Agent (Dutch speaking)

Overview

Location: Belfast, United Kingdom.

Brief about the Company:

You would work for leader in global business services with over 100,000 staff members worldwide, which have presence in 25 countries. With more than 40 years, they bring a fresh approach to the performance of business operations in the digital age. Their ultimate goal is to differentiate their clients in their marketplace and make them more competitive. They have a holistic approach they bring deep domain knowledge to focus on process improvement, customer engagement and technology innovation.

You will be provided with a wide range of benefits, also with a clear path to career development and offer support, advice and coaching every step of the way.

About the role:

You will be expected and empowered to resolve customer queries and issues in a friendly, helpful and resourceful manner.

Specific duties and responsibilities include:

  • Reporting to Team Manager.
  • Providing a high level of professionalism and customer service skills.
  • Ability to handle and respond to constant inbound phone calls via Telephone and occasional email inquiries in a call centre based environment.
  • Research and resolve inquiries verbally, in writing, and on-line.
  • Maintain and promote a positive attitude whilst meeting productivity goals.
  • Maintain high confidentiality at all times.

 

About you as a candidate:

Requirements:

  • Fluency in written and spoken English and Dutch.
  • Experience in customer servicing in either an office based or customer facing environment.
  • IT skills (MS Office, knowledge of PC based internet and software applications).
  • Ability to work in a customer focused environment with set targets on handling times and customer satisfaction that must be achieved daily.
  • Proven problem solving skills and experience in delivering practical solutions.
  • Active listening and clearly speaking (email & phone) to the customer.
  • Problem Solving and great team player.
  • Ability to multi-task, plan and organize.

Desired criteria:

  • Call Centre based experience.
  • Financial background.
  • Experience in an internet company, financial institution or transaction processor preferred.

If you want to live an experience like this, HIT APPLY BELOW and we will contact you right away!

Liene Maļika, Multilingual Recruiter - Your e-Frontiers consultant for this job

Liene is a Multilingual Recruiter at e-Frontiers. Coming from a multicultural background she has developed a passion for different languages and cultures. She is responsible for delivering a full cycle of recruitment and works closely with a range of BPO companies in Ireland, Germany and the UK. She is dedicated for whatever she lays her hands on. At the moment she is covering Customer Service, Technical Support, Business Development roles. Liene has a Master Degree in Personnel Management/ HR Administration from Riga International School of Economics and a BA. She is a team worker and always believed in her ideals. Liene always says that believing in yourself is the first secret to success.

Specialises in: Customer Service, Technical Support, Business Development