E-commerce Agent (Dutch Language)

Overview

Location: Belfast, United Kingdom

Brief about the Company:

You would work for leader in global business services with over 100,000 staff members worldwide, which have presence in 25 countries. With more than 40 years, they bring a fresh approach to the performance of business operations in the digital age. Their ultimate goal is to differentiate their clients in their marketplace and make them more competitive. They have a holistic approach they bring deep domain knowledge to focus on process improvement, customer engagement and technology innovation.

You will be provided with a wide range of benefits, also with a clear path to career development and offer support, advice and coaching every step of the way.

About the role:

You will be expected and empowered to resolve customer queries and issues in a friendly, helpful and resourceful manner.

Specific duties and responsibilities include:

  • Reporting to Team Manager
  • Providing a high level of professionalism and customer service skills.
  • Ability to handle and respond to constant inbound phone calls via Telephone and occasional email inquiries in a call centre based environment.
  • Research and resolve inquiries verbally, in writing, and on-line.
  • Maintain and promote a positive attitude whilst meeting productivity goals.
  • Maintain high confidentiality at all times.

 

About you as a candidate:

Requirements:

  • Fluency in written and spoken English and Dutch.
  • Experience in customer servicing in either an office based or customer facing environment.
  • IT skills (MS Office, knowledge of PC based internet and software applications).
  • Ability to work in a customer focused environment with set targets on handling times and customer satisfaction that must be achieved daily.
  • Proven problem solving skills and experience in delivering practical solutions.
  • Active listening and clearly speaking (email & phone) to the customer.
  • Problem Solving and great team player
  • Ability to multi-task, plan and organize.

Desired criteria:

  • Call Centre based experience
  • Financial background
  • Experience in an internet company, financial institution or transaction processor preferred.
If you want to know more, HIT APPLY BELOW! We will contact you right away!

Jehona Jashari, Multilingual Resourcer/Recruiter - Your e-Frontiers consultant for this job

Jehona is a native Albanian from Kosovo and grew up in Norway. Jehona is a member of the business team and recruits for multilingual roles in customer service and technical support. She spent fours years in the UK where she gained a LLB Law Degree from Winchester University. Jehona Is bilingual and speaks fluent Albanian, Norwegian, English, German and has great understanding and communication skills in Swedish and Danish.

Specialises in: Customer Service, Technical Support, Marketing, Legal Research