Director of Customer Support
- Job Ref: 6346
- Location: Salthill, Ireland
- Type: Permanent
OverviewWe are looking for an experienced Senior Manager of Customer Service to join a growing team in a fast-growing award winning company.
- Lead and grow a team of 15+ Support Engineers.
- Partner up with internal teams to drive the quality as the voice of the customers
- Ensuring a highly functioning operation model and bring in best practices
- Identify opportunities to improve customer support
- Define and manage KPIs
- Manage team performance, coaching and mentoring team members to improve performance
- Collaborate closely with the sales and success team in order to maximize best service
Skills we are looking for:
- Excellent operational and strategic experience in managing busy customer support function with a large team
- Excellent organizational and analytical skills
- Very strong communication skills and people management skills
- Strong Change management skills
- Team player, quick thinker and self starter
- Leadership experience, team supervision and experience on how to get the best out of staff and enable high performaning team culture.