Director of Customer Journey Transformation


e-Frontiers Business is delighted to announce a new vacancy for a client of ours, a large telecommunication services provider located in Dublin City for a Director of Customer Journey Transformation.

Reporting to Managing Director of Customer Operations, person will be responsible for leading customer journey transformation projects to improve customer experience.

What are you expected to do? 

  • Identify strategic requirements to transform customer journey
  • Deliver platform and methodology to measure projects and initiatives
  • Lead the customer facing process improvement
  • Lead the transformation team with focus in improving customer experience

What are you expected to have to be successful for the role? 

  • Understanding of customer facing process
  • People management skills
  • Strategic thinking and result focus
  • Experience in customer facing transformation programmes 


Company offers attractive financial package and opportunities for personal and professional growth. 

For more information, please send your CV and get in touch with [email protected] 

Please note, that due to large number of applicants, we are in a position to come back only to most relevant candidates. 

Thank you. 

Grazina Orlovska, Lead Recruiter - Your e-Frontiers consultant for this job

Gražina has 5 years’ experience in the full cycle of recruitment (permanent, temporary and contract) having worked for e-Frontiers for 4 years. She is currently a Lead Recruiter within the e-Frontiers Business department managing the Customer LifeCycle team. Grazina is responsible for account management and overseeing delivery of the team specialising in permanent roles for Sales (Inside Sales, Business Development, Lead Generation, Sales Management), Customer Relationships, Digital Marketing, Finance, HR and Admin. Gražina also works on senior assignments herself including Directors, Senior Sales, Accountancy, and HR professionals.  She has a B.A. in International Economics and a Masters in Human Resource Management from Vilnius University in Lithuania and also holds a CIPD qualification from National College of Ireland. She has also completed Black Belt in Internet Recruitment with Social Talent and can be often seen at relevant industry events (both as an attendee and as a presenter). Gražina is a native of Lithuania and speaks fluent Lithuanian, English, Russian & Polish. She fell in love with Dublin during the St. Patrick's Festival in 2013 and is now well engrained within the Irish culture scene, enjoying the local craic and supporting Dublin's North City Dart's League team.

Specialises in: Finance, Administration, Sales & Marketing, Customer Success, Customer Support, Digital Marketing, IT Sales