Desktop Support Specialist

Overview

Desktop Specialist - Job Description

  • Fulfil Customer Service role and operate ICT service desk.
  • Diagnose desktop problems and follow up to ensure their resolution.
  • Respond to queries and follow up with customers to ensure issues have been resolved.
  • Provide excellent end user experience, which includes resolving potential or actual technical issues.
  • Install and configure end user desktops.
  • Configure computer systems according to company policies. Must follow strict privacy regulations in regard to handling of sensitive company data.
  • Cyber-security duties including NISD compliance, and policy and procedures development
  • Desktop software patching

Job Requirements for a Desktop Specialist

 

Mandatory:

  • Excellent communication skills
  • Excellent customer focused skills
  • Ability to build strong working relationships
  • Must be passionate about progressing her/his career in a technology area.
  • Ability to take on new tasks and learn new technologies in a fast-paced work environment
  • Knowledge of various Microsoft applications and technologies.
  • Knowledge of MS Office product functionality including Word, Excel, Visio, PowerPoint
  • Good working knowledge of Outlook and Office 365.

 

 

 

Desirable:

 

  • Knowledge of desktop, laptop and tablet build and maintenance
  • Knowledge of desktop, laptop and tablet support, troubleshooting and resolution.
  • Knowledge of desktop peripherals support, troubleshooting and resolution.
  • Keep abreast of current developments and trends in the above areas of expertise
  • Keep abreast of current cyber-security developments
  • Strong analytical and organizational skills
  • Knowledge of Active Directory operation
  • Knowledge of Windows OS
  • Experience of ICT Service desk operation
  • Experience of frontline customer support
  • Experience of remote desktop services

John Ryan, Senior Recruitment Consultant - Your e-Frontiers consultant for this job

John is one of our recruitment consultants on the Technical Infrastructure Division of e-Frontiers and has been with the company since June 2012. John brings over 12 years recruitment experience to the e-Frontiers team having previously worked for one of Ireland’s biggest recruitment companies. He has worked with many of the Ireland’s leading IT companies and has experience of sourcing technical candidates across all levels. He has also gained valuable on-site client recruitment experience from various recruitment projects. John studied Business Studies in Dublin Business School. He prides himself on his professional and logical approach to recruitment.

Specialises in: Senior Windows Engineers, System Support, Linux Administrators, Unix Administrators, Security Consultants, Virtualisation Specialists, Unix Specialists, Infrastructure Consultants, Cloud Automation Specialists, Office 365 Specialists, Windows Engineers