Desktop Support Engineer

  • Job Ref: 4624
  • Location: Maynooth, Ireland
  • Type: Permanent

Overview

JOB DESCRIPTION

Reporting directly to the Team Lead, the role holder will work as part of an overall Service Desk & Deskside Support team to ensure that all issues and requests submitted to the centralised IT Service Desk and assigned to your queue are dealt with promptly, appropriately and courteously. In addition, that any and all IT operational tasks or requests that are assigned to you are carried out professionally and diligently.

The role will also require awareness and compliance with established SLA's and will also require the role holder to conform to all Information and Cyber Security policies and procedures that are in place.

Lastly, from time to time this role will also require the role holder to carry out project-led activities and support requests, and provide support to other sites if required

QUALIFICATIONS

 

· Preferably MCSA or MCP Windows Desktop qualified or 3 years previous experience in a Desktop / Deskside support role

· Prior experience of working within a Financial Services organisation would be an advantage

· Ability to prioritise based on SLA hierarchy is essential

· Attention to detail is a key requirement of the job

· Quick learner and ability to work within a team structure

· Problem solving skills and the ability to multi-task are also important core skills

· Good written and oral communications skills and the ability to work calmly while under pressure are essential skills for this job

John Ryan, Senior Recruitment Consultant - Your e-Frontiers consultant for this job

John is one of our recruitment consultants on the Technical Infrastructure Division of e-Frontiers and has been with the company since June 2012. John brings over 12 years recruitment experience to the e-Frontiers team having previously worked for one of Ireland’s biggest recruitment companies. He has worked with many of the Ireland’s leading IT companies and has experience of sourcing technical candidates across all levels. He has also gained valuable on-site client recruitment experience from various recruitment projects. John studied Business Studies in Dublin Business School. He prides himself on his professional and logical approach to recruitment.

Specialises in: Senior Windows Engineers, System Support, Linux Administrators, Unix Administrators, Security Consultants, Virtualisation Specialists, Unix Specialists, Infrastructure Consultants, Cloud Automation Specialists, Office 365 Specialists, Windows Engineers