Desktop Support

  • Job Ref: 5433
  • Location: Madrid, Spain
  • Type: Permanent


The Role

Your responsibilities as a Desktop Support will include:

  • Responsible for the ongoing maintenance and future planning needs of the company’s desktop environment
  • Monitor the performance of the company’s desktop infrastructure and make suggestions for improving efficiency.
  • Evaluate applications and software patches for desktop applications to see if they will solve desktop issues
  • End-User/Client facing configuration of Office 365
  • Image PC's and MAC's.
  • Working Knowledge of Active Directory.
  • End-User/Client facing configuration of Office 365
  • Support Triage steps to determine User, PC, Network, or Application problems
  • Monitor, update, and manage a ticket queue with the goal of resolving issues within agreed SLA’s
  • Network Printer installation / troubleshooting
  • Comfortable supporting mobile hardware (iPad, iPhone, Android)
  • Management and tracking of inventory through the full Asset Management Life Cycle



Required skills

  • 1/2 years hand on desktop support experience in a busy IT environment
  • Experience in remote PC fault diagnosis/troubleshooting
  • Strong troubleshooting skills with PC hardware
  • Knowledge of Active Directory, Microsoft Exchange, Windows XP/Vista/7/8/2008/10, Office 2003-2013, O365, Citrix, Terminal Server, Backups, Printing, Symantec Antivirus & Encryption, VPN
  • Excellent communication and documentation skills are essential
  • Good team player
  • Fluent in English


Base Support

The Job will also require some travel where you will be expected to go to some of our bases and help on installations/Upgrade/Troubleshooting of IT equipment (1-2 weeks in every 4). You will get full training on this with our existing base setup team.


- Flight Benefits

- Permanent contract

- Brand new office in Cuzco area

- Multicultural environment


Sandra Cebrian, IT Recruitment Consultant - Your e-Frontiers consultant for this job

Sandra is an IT Recruitment Consultant at e-Frontiers based in Madrid, building a successful career in technical recruitment by helping people change their career by matching them with excellent companies and supporting them along the full application process. Previous to joining e-Frontiers Sandra lived in London for 4 years and worked as an SAP Recruitment Consultant. Sandra’s specialist areas are in the QA/Testing area, SAP, Salesforce and mobile development roles (iOS and Android). She shares her enthusiasm and uses her experience to recognise talent and to support both the candidates and clients through the hiring process.

Specialises in: QA, Salesforce, SAP, Consultants