Customer Support Representative - IE

Overview

Mature Irish SaaS start-up looking for an energetic Technical Customer Support Representative to join their Dublin team!  

So, who are we looking for?

Some people don’t know what SaaS is. Some people have never heard how big edTech industry in the world is. People often would not expect how powerful LMS (as for Learning Management System) might be.

Our client, extremely mature Irish SaaS Start-up Company hit the ground running and in 5 years secured more than 600 trusted customers. With the ‘customer friendly’ approach, advanced technology and dedicated employees each day they make a difference in e-Learning Software as a Service worldwide space.

If you believe you can contribute to their success and bring a company to another level through giving a help to a technical support team, we want to speak to you already!

The Job:

As a Technical Customer Support Specialist you will be responsible for supporting the Customers with any issues/queries they may have. Whether this is an SQL, web or networking issue – you are the responsible one to get it sorted. You will help to calm down annoyed customers and do your best to satisfy them. Responding to emails, phone calls, tickets, and troubleshooting queries – will be your daily bread and butter. 

You will have also remote colleagues based in US, and Dublin’s Technical team will support you and teach you the best practises in the area, so you could do your best from the very beginning and could grow with the company.

The Fit:

I believe you have already researched what is SaaS, LMS and edTEch. Well done!

We expect you to have Degree in Computer Science, Software Engineering or related education. You have strong organisational, time management and teamwork skills. You have 2 years’ experience working in a technical customer support environment and know how to please unhappy customer. You have good working knowledge of SQL, Web troubleshooting, understanding the code, network troubleshooting, Linux/Command line and browser debugging tools (e.g. Firebug).

As a bonus we would consider understanding Common API & authentication mechanism and any knowledge of SCORM, AICC, Tin Can or eLearning related technologies. If you have experience in SaaS or eLearning environment – this would be a big big bonus.

We believe you have excellent English level skills, so you can deal with customers even if they speak with different accents.

Salary:

€30-35k

Location:

Dublin City Centre

The Start:

Great talent is always welcomed! You can start immediately once you have completed the application procedure.

Thank you for your time considering this application. Hope you have already assessed your experience and have set through your CV! I will look forward to speaking with you about this opportunity.

Grazina Orlovska, Lead Recruiter - Your e-Frontiers consultant for this job

Gražina has 5 years’ experience in the full cycle of recruitment (permanent, temporary and contract) having worked for e-Frontiers for 4 years. She is currently a Lead Recruiter within the e-Frontiers Business department managing the Customer LifeCycle team. Grazina is responsible for account management and overseeing delivery of the team specialising in permanent roles for Sales (Inside Sales, Business Development, Lead Generation, Sales Management), Customer Relationships, Digital Marketing, Finance, HR and Admin. Gražina also works on senior assignments herself including Directors, Senior Sales, Accountancy, and HR professionals.  She has a B.A. in International Economics and a Masters in Human Resource Management from Vilnius University in Lithuania and also holds a CIPD qualification from National College of Ireland. She has also completed Black Belt in Internet Recruitment with Social Talent and can be often seen at relevant industry events (both as an attendee and as a presenter). Gražina is a native of Lithuania and speaks fluent Lithuanian, English, Russian & Polish. She fell in love with Dublin during the St. Patrick's Festival in 2013 and is now well engrained within the Irish culture scene, enjoying the local craic and supporting Dublin's North City Dart's League team.

Specialises in: Finance, Administration, Sales & Marketing, Customer Success, Customer Support, Digital Marketing, IT Sales