Customer Support (German Speaking)

Overview

Customer Support (German Speaking)

Location: Belfast, United Kingdom

Brief about the Company:

You would work for leader in global business services with over 100,000 staff members worldwide, which have presence in 25 countries. With more than 40 years, they bring a fresh approach to the performance of business operations in the digital age. Their ultimate goal is to differentiate their clients in their marketplace and make them more competitive. They have a holistic approach they bring deep domain knowledge to focus on process improvement, customer engagement and technology innovation.

You will be provided with a wide range of benefits, also with a clear path to career development and offer support, advice and coaching every step of the way.

About the role:

Customer Support Professional is responsible for providing support to a wide range of services and you could be the first contact for this client, being responsible of representing the client.

Brand Promise by delivering a low effort experience and driving a complete resolution of the requestor’s needs. The CSP will support customers, partners and other employees through a variety of channels such as phone, email and chat. Complex and out of scope work will be passed quickly to the next level of support.

About you as a candidate:

Requirements:

  • Fluency in written and spoken English and German.
  • Some outstanding customer service experience in a service driven environment.
  • Computer literate and confident in ability to browse Internet.

Skills:

  • A great listener, ensures thorough understanding of the support request, remaining calm in stressful situations.
  • Decisive, identifying root cause and going beyond initial symptoms, thinking strategically.
  • Focused on outcome ensuring a satisfactory resolution for the customer.
  • Learns rapidly and eagerly, understanding customer and business needs.
  • Confident, self-driven and inspires others to excel.
  • Contributes in our effort to reduce complexity by generating new ideas/solutions.
  • Proactive and open to share information and continuously seek what is best for the customer.
  • Excellent oral and written English communication skills.
  • Excellent problem solving skills.
  • Empathy and related soft skills to build customer rapport.

Liene Maļika, Accounting and Finance Recruiter - Your e-Frontiers consultant for this job

Liene is a Senior Recruitment Consultant for e-Frontiers Business. Her main responsibility is to find talented people seeking work in Accounting and Finance and skilfully connect them with a range of industries including IT, manufacturing, retail and Financial Services. Examples of roles successfully placed include Financial Accountants, FP&A, Commercial Accountant as well as ERP System consultants. Liene has also successfully helped clients with other related placements within the HR spectrum such as Learning & Development professionals and within the commercial area, having placed a number of Bid Manager roles.

Specialises in: Accounting and Finance, Customer Service, Technical Support, Business Development, Procurement, Learning and Development