Customer Support (German Speaking)

Overview

Customer Support (German Speaking)

Location: Belfast, United Kingdom

Brief about the Company:

You would work for leader in global business services with over 100,000 staff members worldwide, which have presence in 25 countries. With more than 40 years, they bring a fresh approach to the performance of business operations in the digital age. Their ultimate goal is to differentiate their clients in their marketplace and make them more competitive. They have a holistic approach they bring deep domain knowledge to focus on process improvement, customer engagement and technology innovation.

You will be provided with a wide range of benefits, also with a clear path to career development and offer support, advice and coaching every step of the way.

About the role:

Customer Support Professional is responsible for providing support to a wide range of services and you could be the first contact for this client, being responsible of representing the client.

Brand Promise by delivering a low effort experience and driving a complete resolution of the requestor’s needs. The CSP will support customers, partners and other employees through a variety of channels such as phone, email and chat. Complex and out of scope work will be passed quickly to the next level of support.

About you as a candidate:

Requirements:

  • Fluency in written and spoken English and German.
  • Some outstanding customer service experience in a service driven environment.
  • Computer literate and confident in ability to browse Internet.

Skills:

  • A great listener, ensures thorough understanding of the support request, remaining calm in stressful situations.
  • Decisive, identifying root cause and going beyond initial symptoms, thinking strategically.
  • Focused on outcome ensuring a satisfactory resolution for the customer.
  • Learns rapidly and eagerly, understanding customer and business needs.
  • Confident, self-driven and inspires others to excel.
  • Contributes in our effort to reduce complexity by generating new ideas/solutions.
  • Proactive and open to share information and continuously seek what is best for the customer.
  • Excellent oral and written English communication skills.
  • Excellent problem solving skills.
  • Empathy and related soft skills to build customer rapport.

Liene Maļika, Multilingual Recruiter - Your e-Frontiers consultant for this job

Liene is a Multilingual Recruiter at e-Frontiers. Coming from a multicultural background she has developed a passion for different languages and cultures. She is responsible for delivering a full cycle of recruitment and works closely with a range of BPO companies in Ireland, Germany and the UK. She is dedicated for whatever she lays her hands on. At the moment she is covering Customer Service, Technical Support, Business Development roles. Liene has a Master Degree in Personnel Management/ HR Administration from Riga International School of Economics and a BA. She is a team worker and always believed in her ideals. Liene always says that believing in yourself is the first secret to success.

Specialises in: Customer Service, Technical Support, Business Development