Customer Support Engineer

  • Job Ref: 6237
  • Location: Dublin, Ireland
  • Type: Permanent

Overview

Customer Support Engineer

Our client provides IT services and solutions to over 450 customers in retail across Ireland. Their team is expanding day by day due to multiple exciting projects coming through. The ideal candidate for this role should have superb technical, analytical and communications skills and have worked in a Agile Development environment. 

**You must have EU citizenship to work full time** 

You will be responsible for: 

  • Supporting customers by providing product and service information and resolving product and service problems.
  • Establish QA processes making sure that the team is using industry-accepted best practices.
  • Create detailed, comprehensive and well structured test plans and test cases.
  • Identify, record, document thoroughly and track bugs.
  • Develop and apply testing processes for new and existing products.
  • Liaise with internal teams (development and product management) to identify system requirements.
  • Track quality assurance metrics, like defect densities.
  • Act as a key point of contact for all QA aspects of releases.

The skills you will bring: 

  • 5+ years experience in software customer support
  • Strong knowledge in Agile/Scrum development process
  • Experience in writing clear, concise and comprehensive test plans and test cases
  • BS in Computer Science, Engineering or related field
  • Experience is customer support

 

Laura Donnelly, Technical Recruiter - Your e-Frontiers consultant for this job

Laura joined e-Frontiers as a Technical Recruiter where she is working in the Software Development, Testing, Project Management and Business Analysis area. She holds a Bachelor degree in Childhood Studies from University College of Cork and has many years of sales and customer-facing experience within the retail sector. Laura brings her friendly and caring personality to the job helping candidates find their ideal role. Her mission is to connect talented Software Engineers and Test professionals with great companies in Ireland.

Specialises in: Software Development, Testing, QA