Customer Success Specialist for SaaS Company IE

Overview

We’re looking for a Customer Success Specialist for a growing SaaS company, who will be responsible for the customer’s journey from on-boarding, providing training and proactively building the relationship ensuring successful usage and customers’ satisfaction – working in a fast-paced and challenging environment.

Responsibilities:

• Build and manage the relationship with customers, partnering with them to understand their needs, set up a plan and help them achieve their goals.
• On-board new customers to the platform and provide training on the product, features and best practices.
• Provide feedback to internal product and development teams that will help improve the product.
• Create and deliver webinars and educational content relevant to the customer base.
• Be the 1st point of contact for the customers, engaging with them proactively with a direct impact on customer retention.

Requirements:

• Previous experience in a similar position (customer success, client relationship, account management) in a software company.
• Previous experience working with online software (SaaS) will be a plus.
• Experience creating and delivering online training/webinars.
• Excellent communication and relationship building skills.
• Great account management and problem-solving skills.
• High energy and drive.

The company:

Our client is an extremely mature Irish SaaS Start-up that in 5 years has secured over 800 customers worldwide. The have a genuine customer-focused approach and with their advanced technology and dedicated employees each day they make a difference in the e-Learning space.

The company has a very open and collaborative culture with excellent career progression opportunities as the team continues to grow – all within a fun and supportive environment.

Our clients’ offices area based in a very handy location in Dublin City Centre.

Thank you for your time considering this application, we look forward to hearing from you!