Customer Success Specialist for SaaS Company

Overview

We’re looking for a Customer Success Specialist for a growing SaaS company, who will be responsible for the customer’s journey from on-boarding, providing training and proactively building the relationship ensuring successful usage and customers’ satisfaction – working in a fast-paced and challenging environment.

Responsibilities:

  • Build and manage the relationship with customers, partnering with them to understand their needs, set up a plan and help them achieve their goals.
  • On-board new customers to the platform and provide training on the product, features and best practices.
  • Provide feedback to internal product and development teams that will help improve the product.
  • Create and deliver webinars and educational content relevant to the customer base.
  • Be the 1st point of contact for the customers, engaging with them proactively with a direct impact on customer retention.

Requirements:

  • Previous experience in a similar position (customer success, client relationship, account management) in a software company.
  • Previous experience working with online software (SaaS) will be a plus.
  • Experience creating and delivering online training/webinars.
  • Excellent communication and relationship building skills.
  • Great account management and problem-solving skills.
  • High energy and drive.

The company:

Our client is an extremely mature Irish SaaS Start-up that in 5 years has secured over 800 customers worldwide. The have a genuine customer-focused approach and with their advanced technology and dedicated employees each day they make a difference in the e-Learning space.

The company has a very open and collaborative culture with excellent career progression opportunities as the team continues to grow – all within a fun and supportive environment.

Our clients’ offices area based in a very central location in Philadelphia.

Thank you for your time considering this application, we look forward to hearing from you!

Claudia Venturino, Recruitment Consultant - Your e-Frontiers consultant for this job

Claudia is a native of Montevideo, Uruguay; she is fluent in Spanish and English and has recently being studying French. She graduated from Universidad Católica del Uruguay with a Degree in Social Communication with specialisation in Organisational Communication, and is currently studying for a Masters in Business Administration in Universidad de la Empresa, in Montevideo via distance learning. Claudia has a variety of experience in Marketing and Customer Service roles in different industries including financial, logistics and telecommunications, and she has spent some time as an assistant professor of Contemporary Communication Trends in Universidad Católica del Uruguay. In e-Frontiers, Claudia works roles within the Customer Life-Cycle, specialising in marketing oriented roles.

Specialises in: Sales, Marketing, Administration, Finance