Customer Success Specialist


Customer Success Specialist for SaaS Company

*Location: Dublin, Ireland
*Type of Employment: Full-time
*Industry: e-Learning, SaaS
*Function: Customer Satisfaction/Training

Client's Description
Mature Irish SaaS start-up looking for customer success guru!

Our client, a mature Irish SaaS Start-up Company, hit the ground running and in 4 years secured 500 customers. With a 'customer friendly' approach, advanced technology and dedicated employees, they make a difference in the e-Learning Software as a Service worldwide industry.

If you believe you can contribute to their success and take the company to the next level through educating customers and showing them how to best use their platform, we want to speak to you!

The Job:

As a Customer Success Specialist, you will be responsible for the customers' journey, their platform knowledge and customisation of the product.
You will educate customers using GoToMeeting tools, create user manual, present webinars and help them on any 'how to' questions.

In addition to that, you will be their first point of contact after they have subscribed, help them to customise the platform to their needs and show them how to navigate through the platform. The team will support you and teach you the best practises in the area, so you can do your best from the very beginning.

Moreover, your contribution to any product enhancements or processes within other departments (support; sales) would be highly appreciated.

Some more details:

You will work from 10am to 6pm.

The Fit:

You are eager to learn, energetic and go the extra mile to make sure customers are satisfied. 

Previous experience in SaaS, webinars/training experience and being technically savvy are requirements for the role.

Our client is based in a very handy location - facing the Liffey River in the North side of Dublin. You can take a bus, Luas, dart or use the parking space available.

The Start:
Great talent is always welcomed! You can start immediately once you went through the application procedure.

Thank you:
Thank you for your time considering this application. Hope you have already assessed your experience and sent your CV across! I look forward to speaking to you.

Grazina Orlovska, Lead Recruiter - Your e-Frontiers consultant for this job

Gražina has 5 years’ experience in the full cycle of recruitment (permanent, temporary and contract) having worked for e-Frontiers for 4 years. She is currently a Lead Recruiter within the e-Frontiers Business department managing the Customer LifeCycle team. Grazina is responsible for account management and overseeing delivery of the team specialising in permanent roles for Sales (Inside Sales, Business Development, Lead Generation, Sales Management), Customer Relationships, Digital Marketing, Finance, HR and Admin. Gražina also works on senior assignments herself including Directors, Senior Sales, Accountancy, and HR professionals.  She has a B.A. in International Economics and a Masters in Human Resource Management from Vilnius University in Lithuania and also holds a CIPD qualification from National College of Ireland. She has also completed Black Belt in Internet Recruitment with Social Talent and can be often seen at relevant industry events (both as an attendee and as a presenter). Gražina is a native of Lithuania and speaks fluent Lithuanian, English, Russian & Polish. She fell in love with Dublin during the St. Patrick's Festival in 2013 and is now well engrained within the Irish culture scene, enjoying the local craic and supporting Dublin's North City Dart's League team.

Specialises in: Finance, Administration, Sales & Marketing, Customer Success, Customer Support, Digital Marketing, IT Sales