Customer Success Manager for SaaS company - US
- Job Ref: 4183
- Location: Philadelphia, United States
- Type: Permanent
We’re looking for a Customer Success Specialist for a growing SaaS company, who will be responsible for the customer’s journey from on-boarding, providing training and proactively building the relationship ensuring successful usage and customers’ satisfaction – working in a fast-paced and challenging environment.
- Build and manage the relationship with customers, partnering with them to understand their needs, set up a plan and help them achieve their goals.
- On-board new customers to the platform and provide training on the product, features and best practices.
- Provide feedback to internal product and development teams that will help improve the product.
- Create and deliver webinars and educational content relevant to the customer base.
- Be the 1st point of contact for the customers, engaging with them proactively with a direct impact on customer retention.
- Previous experience in a similar position (customer success, client relationship, account management) in a software company.
- Previous experience working with online software (SaaS) will be a plus.
- Experience creating and delivering online training/webinars.
- Excellent communication and relationship building skills.
- Great account management and problem-solving skills.
- High energy and drive.
Our client is an extremely mature Irish SaaS Start-up that in 5 years has secured over 800 customers worldwide. The have a genuine customer-focused approach and with their advanced technology and dedicated employees each day they make a difference in the e-Learning space.
The company has a very open and collaborative culture with excellent career progression opportunities as the team continues to grow – all within a fun and supportive environment.
Our clients’ offices area based in a very central location in Philadelphia.
Thank you for your time considering this application, we look forward to hearing from you!