Customer Success Manager for SaaS company - US

Overview

We’re looking for a Customer Success Specialist for a growing SaaS company, who will be responsible for the customer’s journey from on-boarding, providing training and proactively building the relationship ensuring successful usage and customers’ satisfaction – working in a fast-paced and challenging environment.

Responsibilities:

  • Build and manage the relationship with customers, partnering with them to understand their needs, set up a plan and help them achieve their goals.
  • On-board new customers to the platform and provide training on the product, features and best practices.
  • Provide feedback to internal product and development teams that will help improve the product.
  • Create and deliver webinars and educational content relevant to the customer base.
  • Be the 1st point of contact for the customers, engaging with them proactively with a direct impact on customer retention.

Requirements:

  • Previous experience in a similar position (customer success, client relationship, account management) in a software company.
  • Previous experience working with online software (SaaS) will be a plus.
  • Experience creating and delivering online training/webinars.
  • Excellent communication and relationship building skills.
  • Great account management and problem-solving skills.
  • High energy and drive.

The company:

Our client is an extremely mature Irish SaaS Start-up that in 5 years has secured over 800 customers worldwide. The have a genuine customer-focused approach and with their advanced technology and dedicated employees each day they make a difference in the e-Learning space.

The company has a very open and collaborative culture with excellent career progression opportunities as the team continues to grow – all within a fun and supportive environment.

Our clients’ offices area based in a very central location in Philadelphia.

Thank you for your time considering this application, we look forward to hearing from you!

Jehona Jashari, Multilingual Resourcer/Recruiter - Your e-Frontiers consultant for this job

Jehona is a native Albanian from Kosovo and grew up in Norway. Jehona is a member of the business team and recruits for multilingual roles in customer service and technical support. She spent fours years in the UK where she gained a LLB Law Degree from Winchester University. Jehona Is bilingual and speaks fluent Albanian, Norwegian, English, German and has great understanding and communication skills in Swedish and Danish.

Specialises in: Customer Service, Technical Support, Marketing, Legal Research