Customer Success Manager for SaaS company - US

Overview

We’re looking for a Customer Success Specialist for a growing SaaS company, who will be responsible for the customer’s journey from on-boarding, providing training and proactively building the relationship ensuring successful usage and customers’ satisfaction – working in a fast-paced and challenging environment.

Responsibilities:

  • Build and manage the relationship with customers, partnering with them to understand their needs, set up a plan and help them achieve their goals.
  • On-board new customers to the platform and provide training on the product, features and best practices.
  • Provide feedback to internal product and development teams that will help improve the product.
  • Create and deliver webinars and educational content relevant to the customer base.
  • Be the 1st point of contact for the customers, engaging with them proactively with a direct impact on customer retention.

Requirements:

  • Previous experience in a similar position (customer success, client relationship, account management) in a software company.
  • Previous experience working with online software (SaaS) will be a plus.
  • Experience creating and delivering online training/webinars.
  • Excellent communication and relationship building skills.
  • Great account management and problem-solving skills.
  • High energy and drive.

The company:

Our client is an extremely mature Irish SaaS Start-up that in 5 years has secured over 800 customers worldwide. The have a genuine customer-focused approach and with their advanced technology and dedicated employees each day they make a difference in the e-Learning space.

The company has a very open and collaborative culture with excellent career progression opportunities as the team continues to grow – all within a fun and supportive environment.

Our clients’ offices area based in a very central location in Philadelphia.

Thank you for your time considering this application, we look forward to hearing from you!

Jehona Jashari, Recruitment Consultant - Your e-Frontiers consultant for this job

Jehona is a Recruitment Consultant for e-Frontiers Business. She focuses on mid-senior level roles, recruiting for IT companies across Ireland, UK, USA and Australia, with a focus on Sales, Marketing, Compliance Analyst, Technical Support, Customer Support, Customer Success roles. She spent four years in the UK, where she gained a LLB Law degree and has strong language and communication skills, bilingual Albanian and Norwegian, fluent English, German and business proficiency in Swedish and Danish. Jehona is an active Olympic Handball player for Dublin International Handball Club playing in the Senior Women League, also managing the Irish U21 Men’s National team.

Specialises in: SAAS, Customer Support, Customer Success, Marketing