Customer Success Manager

Overview

Customer Success Manager for Cyber Security Company

*Location: Dublin/Cork, Ireland
*Type of Employment: Full-time
*Industry: Cyber security
*Function: Customer Onboarding/Training

Client’s Description:

Our client, a Cyber Security company, has a unique platform that provides security technology solutions and consulting. With worldwide operations for over 10 years, they have customer based worldwide, working directly with end customers and partners. The company is expanding their operations and looking for a Customer Success Manager to join the team in Ireland.

The Job:

As a Customer Success Manager, you will be responsible for defining the onboarding process and automating it, creating documentation and automated onboarding touchpoints for end customers, creating a smoother process and creating new engaging educational material.

You will onboard new partners and managing the relationship with IT partners, ensure they have access to all educational and onboarding materials, create educational and onboarding material, implement new ideas and suggestions to improve the onboarding process.

In addition to that, you will ensure partners and customers know how to access all the materials; collect, analyze and utilize customer feedback; and establish and maintain effective client communications.

Some more details:

Working hours are flexible, you'd manage your schedule based on client appointments.

The Fit:

You are eager to learn, energetic and go the extra mile to make sure customers are satisfied.

1 - 3 years’ experience in a similar role; understating of contemporary cyber threat intelligence tools and concepts

Location:
Dublin or Cork

Thank you:
Thank you for your time considering this application. Hope you have already assessed your experience and sent your CV across! I look forward to speaking to you.