Customer Success Manager

Overview

CUSTOMER SUCCESS manager

Client's Description.

Our client is a rapidly growing SaaS American Software Company that develops solution helping to boost Sales productivity. With cloud and mobile solution, they have managed to secure number of big international companies. Even more important, that they have their development centre in Dublin – everything happens here. Can be described having 'customer friendly' approach, advanced technology and dedicated employees each day they make a difference in the customer experience world.

If you believe you can contribute to their success and join them as a Customer Success Manager – we are looking forward to speak to you.


Job Description
The Job:


As a Customer Success Manager, you will be the primary point of contact for clients and you will be responsible for the overall health of customers, developing relationships with accounts and understanding their needs, drive insights from feedback with a focus on achieving a high renewal/retention rate.

 

You will be responsible for EMEA clients, your bread and butter would be engaging and maintaining relationships with clients; checking if they are using all the features efficiently; helping to manage projects implementation schedule and ensure all documentation is right.

 

The Customers Success Manager we are looking for, must be versatile, as you’ll interact with different customers every day while working closely with different departments. 

 

Qualifications


The Fit:
What is Customer Success?

Is it making customer happy? Or is it rather helping them to achieve their financial goals and operational metrics through excellent guidance and training and exceptional experience?
 

You have previous customer relationship management experience and proven track record of going an extra mile to make sure customer is satisfied.

 

You are technical enough to be able to work with SaaS solution and have previous experience with different sales products or methodologies such as Salesforce.com.  

Still some important must haves: your previous experience in customer success in a technology/ or related /business consultancy type role (5+). Previous sales experience would be of big advantage as well.

 

If you pride yourself on being able to build relationships with anyone, creating an exceptional customer experience, and want to be a part of a fast-growing tech company, please apply.

We are looking for the right attitude and real passion for customer experience!


Location:
Our client is based in the city centre of Dublin.

The Start:
Great talent is always welcomed! You can start immediately once you have completed the application procedure.

Thank you:
Thank you for your time considering this application. Hope you have already assessed your experience and send through your CV! I am looking forward to talk to you.

 

Grazina Orlovska, Lead Recruiter - Your e-Frontiers consultant for this job

Gražina has 5 years’ experience in the full cycle of recruitment (permanent, temporary and contract) having worked for e-Frontiers for 4 years. She is currently a Lead Recruiter within the e-Frontiers Business department managing the Customer LifeCycle team. Grazina is responsible for account management and overseeing delivery of the team specialising in permanent roles for Sales (Inside Sales, Business Development, Lead Generation, Sales Management), Customer Relationships, Digital Marketing, Finance, HR and Admin. Gražina also works on senior assignments herself including Directors, Senior Sales, Accountancy, and HR professionals.  She has a B.A. in International Economics and a Masters in Human Resource Management from Vilnius University in Lithuania and also holds a CIPD qualification from National College of Ireland. She has also completed Black Belt in Internet Recruitment with Social Talent and can be often seen at relevant industry events (both as an attendee and as a presenter). Gražina is a native of Lithuania and speaks fluent Lithuanian, English, Russian & Polish. She fell in love with Dublin during the St. Patrick's Festival in 2013 and is now well engrained within the Irish culture scene, enjoying the local craic and supporting Dublin's North City Dart's League team.

Specialises in: Finance, Administration, Sales & Marketing, Customer Success, Customer Support, Digital Marketing, IT Sales