Customer Services CCS Administrator (Italian)

Overview

Customer Services CCS Administrator (Italian, Portuguese, Spanish)

Our Client, a global insurance provider based in North West of Dublin City, in County Meath, is looking for a Customer Services Administrator to join their organisation.

This is a permanent position fluent Italian and insurance experience is essential for the role.

The Role:

As a Customer Services Administrator, you will be responsible for managing the daily tasks associated with Operations for the Wealth Protection and Affluent Business lines.

Other Responsibilities:

  • Insurance / investment policy administration
  • Communicating with Partners, Policy Holders & related parties ensuring the Service Level Agreements (SLA)
  • Ensuring that all AML and Regulatory requirements are met according to the CBoI
  • Complaints management
  • Develop and maintain relationships with internal and external stakeholders

 

 

Skills & Experience Required:

  • Fluency in Italian is a must
  • Minimum of 2 years’ experience in a similar role within Financial Services.
  • Proven experience in client support.
  • Ability to work under pressure and to meet tight deadlines
  • Relevant third level qualification desirable.
  • Excellent verbal and written communication skills

 

This job would be great for those looking to cut their commute - beat the Dublin City morning rush by completely avoiding it. Ideal for anyone living in Meath, Louth, North County Dublin, or North Dublin City.

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Federica Brungiu, Senior Recruitment Consultant - Your e-Frontiers consultant for this job

Federica is a Senior Recruitment Consultant at e-Frontiers. She specializes in customer Life-Cycle roles within Sales, HR, Marketing, Customer Support and Success roles. She primarily focuses on mid-senior level roles, recruiting for IT and start-up companies across Ireland, UK and the USA. Federica has wide experience in Customer Success and Operation areas within IT SAAS, financial, marketing and hospitality industries. She is a strong believer in the power of positive thinking in the workplace. She holds a Diploma in Human Resources Management from Dublin Business School and she is a Part-Time student at TU Dublin (DIT) in Human Resource Management.

Specialises in: SAAS, Sales & Marketing, IT Sales, Digital Marketing, Customer Support, Customer Success