Customer Service Specialist

Overview

Customer Service Specialist

Location: Dublin

Client Information:

This is an independent Irish company that has been designing and supplying lighting solutions to Irish businesses which are effective and innovative. The companies friendly and knowledgeable staff with a wealth of experience offer a high standard of customer service and technical expertise.

The Ideal candidate:

• Be engaging, mannerly, ambitious, positive, committed and industrious;
• Understand the importance of effective customer care;
• Have a successful track record in a busy customer interface environment;
• Have excellent organisational skills and a good aptitude for computer work;
• Possess a high standard of communication skills, both written and verbal;
• Show an ability to problem solve, be able to take charge of situations and handle a high degree of responsibility;
• Be comfortable participating in achieving team goals, contributing to decision making and reporting to managers.

Duties and Responsibilities include:

• Act as the first point of contact with customers both at the counter, on the phone and by e-mail.
• Sales support and lead generation for our field sales team and participate in defined marketing campaigns;
• Maximise sales by continually expanding orders and up selling on all incoming calls;
• Contacting existing customers to identify order capture through outgoing sales calls, ensure all quotations are followed up when necessary;
• Process orders, confirm stock positions, communicate with colleagues and customers to order completion and beyond;
• Focus on not just the personal impact but also on the image, layout and atmosphere of the trade counter and the sales office area in general.