CRM Manager


CRM Manager

Our client is a large insurance company working across several countries in Europe. The company is looking to incorporate CRM Manager to join the company.

We are looking for a CRM Manager to provide support to identify and translate market opportunities into actionable recommendations to attract new customers, maximize value of existing customers etc.

Some duties:
- Evaluate big data technologies and prototype solutions to improve data segmentation
- Establish reporting methodologies, perform ad-hoc database analysis to support strategy and analyse performance to maximize revenue opportunities.
- Perform offline analysis of large data sets.
- Provide insight to support the customer’s lifecycle, buying behaviour and anticipate actions to enhance customer’s value.
- Provide reporting capabilities to support & enhance Digital & Telemarketing performance and maximize campaign planning and product sequence offering in omnichannel approach.
- Attend campaign planning meetings, providing data sources are leveraged to maximise value, review data findings, analyse results and share recommendations with other CNPSI departments.

- 3-5 years’ experience in Business analyst role, CRM activity preferably in the financial industry
- Third level degree in business-related discipline ideally
- Fluency written and spoken English – any other European language would be an advantage
- Customer and Market oriented
- Numerate, analytical, high attention to detail, ability to prioritize
- Ability to combine strong analytical skills with business knowledge
-Excellence in planning and execution and results orientated
- Ability to develop and evolve long-term strategies while driving tactical projects

- Builds solid, effective working relationships with others within a team environment

- Ability to work independently or collectively to propose ideas and lead or contribute to initiatives that will support the attainment of revenue and profitability.

- Ability to collaborate and share initiatives in developing and innovating technology analytics solutions

- Proven ability to work on own initiative within a challenging, dynamic work environment

- Strong analytical skills and logical approach

- Team player; Experienced with cooperation with other functional domains (Marketing, Sales, Actuarial & Finance)

- Transparent, ethical behaviour (open, transparent, honest)

- Necessity to travel regularly within CNPSI jurisdictions

Jehona Jashari, Recruitment Consultant - Your e-Frontiers consultant for this job

Jehona is a Recruitment Consultant for e-Frontiers Business. She focuses on mid-senior level roles, recruiting for IT companies across Ireland, UK and US with a focus and specialisation within Customer Success, Support, Marketing, Technical Support and HR roles. Jehona has strong language and communication skills, bilingual Albanian and Norwegian, fluent English, German and business proficiency in Swedish and Danish and always goes an extra mile for both clients and candidates. Jehona is an active Olympic Handball player for Dublin International Handball Club playing in the Senior Women League, also managing the Irish U21 Men’s National team.

Specialises in: Customer Success Manager, Marketing, Customer Service