Client Services Team Leader with Italian


Client Services Team Leader with Italian

Our Client, a global insurance provider based in North West of Dublin City, in County Meath, is looking for a Client Services Team Leader to join their organisation. This is a permanent position, fluent Italian and insurance experience is essential for the role.

The Role:

As a Client Services Team Leader, you will be responsible for managing the day to day running of the Client Services Team within Wealth Protection Operations, focusing on delivery of excellent client services to clients and partners, ensuring a high service across all services provided by the operational teams.

Other Responsibilities:


· Focuses on staff development and retention and ensures robust talent and succession maps are in place.

· Acts as an escalation point and source of referral for the team and raises issues which may impact service delivery to the Manager.

· HR tasks for the team include training and support, performance and absence management.



· Ensuring that all AML and all regulatory requirements are met per the CBoI.

· Supports projects within the organisation and deploys subject matter experts where needed.

· Drives continuous improvement via Change Management within the context of the department’s objectives



Skills & Experience Required:

· 5 years’ investment or insurance operations related experience of which typically 3 years at Team Leader level.

· Excellent communication, analysis and report writing and interpersonal skills.

· Comprehensive knowledge of investment operations processes required.

· Typically holds a business/insurance qualification.

· Fluency in Italian is essential

This job would be great for those looking to cut their commute - beat the Dublin City morning rush by completely avoiding it. Ideal for anyone living in Meath, Louth, North County Dublin, or North Dublin City.