Client Services Representative (Fixed Term Contract)

Overview

Client Services Representative (Fixed Term Contract)

e-Frontiers Business are looking for a Client Services Representative who would like to join an exciting service provider organisation in the data centre industry, based in Dublin South.

If you believe you can contribute to their success and bring a company to another level through excellent customer facing skills and improvement of operational efficiencies, we want to speak to you already!

What will you be doing as a Client Services Representative?

As a Client Services Representative, you will be responsible for supporting the Customers with any technical issues/queries they may have, providing a highly positive customer interface and ensuring the quality of the services delivered to clients.

You will be also responsible for account management, operational service delivery reporting and mapping, general administration duties and management of communications in line with company process and procedures.

Profile of the Client Services Representative:

We expect you to have strong organisational, customer relationship and teamwork skills, with the ability to instil customer confidence through a positive approach, coupled with an ability to resolve customer issues.

You have good working knowledge of ITIL Foundation and experience working in a Hosting, Managed Services or Data Centre environment. If you also have Prince II and PMI – this would be a great advantage!

 

We believe you have excellent English level skills, so you can deal with customers even if they speak with different accents.

Proficiency in MS office and technical report writing experience is very important here.

If you have great customer focus skills, problem solving, planning and organising, initiative, flexibility, influencing and networking – this job might be a very good fit.

Location:

Our client is a Data Centre provider is based in Dublin South, one of the most attractive business locations in Ireland.

 

Job Type: Full time, Fixed Term Contract with opportunity to go permanent

Salary: €45K – 50K

 

The Start:

Great talent is always welcomed! You can start immediately once you went through the application procedure.

 

Thank you for your time considering this application. Hope you have already assessed your experience and have set through your CV! I will look forward to speaking with you about this opportunity.

Grazina Orlovska, Lead Recruiter - Your e-Frontiers consultant for this job

Gražina has 5 years’ experience in the full cycle of recruitment (permanent, temporary and contract) having worked for e-Frontiers for 4 years. She is currently a Lead Recruiter within the e-Frontiers Business department managing the Customer LifeCycle team. Grazina is responsible for account management and overseeing delivery of the team specialising in permanent roles for Sales (Inside Sales, Business Development, Lead Generation, Sales Management), Customer Relationships, Digital Marketing, Finance, HR and Admin. Gražina also works on senior assignments herself including Directors, Senior Sales, Accountancy, and HR professionals.  She has a B.A. in International Economics and a Masters in Human Resource Management from Vilnius University in Lithuania and also holds a CIPD qualification from National College of Ireland. She has also completed Black Belt in Internet Recruitment with Social Talent and can be often seen at relevant industry events (both as an attendee and as a presenter). Gražina is a native of Lithuania and speaks fluent Lithuanian, English, Russian & Polish. She fell in love with Dublin during the St. Patrick's Festival in 2013 and is now well engrained within the Irish culture scene, enjoying the local craic and supporting Dublin's North City Dart's League team.

Specialises in: Finance, Administration, Sales & Marketing, Customer Success, Customer Support, Digital Marketing, IT Sales