Business Operations Analyst

Overview

Great opportunity for a Business Analyst to join a multinational online company and participate in an Enterprise Transformation Project.

You will be part of the operations team and will participate in the improvement of business processes and procedures in order to facilitate decision making within the company.

You will be responsible of:

Updating business processes and procedures using standard methodology and templates

Proposing and implementing improvements to the procedures, processes and systems Products, processes and procedures

Requirements gathering and documentation

Process Mapping and optimization

We are looking for a Business Analyst with previous knowledge of call center dynamics and systems. Working knowledge of the Salesforce system, expert in workforce management principles.

If you are Self-driven with a proactive attitude and enjoy a challenge get in touch to discuss this opportunity.

Contact me at [email protected]

Alexandra Pop, Contractor and Customer Success Manager - Your e-Frontiers consultant for this job

Alexandra is our Team lead and customer success manager for the permanent team. With six years of experience in customer service and a BA in Business Management with Project Management, she focuses on helping her team to deliver the best service to our clients and candidates.

Specialises in: Business Analysts, Project Managers, ServiceNow, Product Management, QA, Java, C#, .NET, CEO, BA, Data