Business Operations Analyst
- Job Ref: 1818
- Location: Dublin, Ireland
- Type: Permanent
Great opportunity for a Business Analyst to join a multinational online company and participate in an Enterprise Transformation Project.
You will be part of the operations team and will participate in the improvement of business processes and procedures in order to facilitate decision making within the company.
You will be responsible of:
Updating business processes and procedures using standard methodology and templates
Proposing and implementing improvements to the procedures, processes and systems Products, processes and procedures
Requirements gathering and documentation
Process Mapping and optimization
We are looking for a Business Analyst with previous knowledge of call center dynamics and systems. Working knowledge of the Salesforce system, expert in workforce management principles.