Business Analyst (ServiceNow)



Are you crazy about ServiceNow and would like to join a leading industry practitioner in IT service management and automation with in-depth experience in the global financial services, retail, pharmaceutical and manufacturing industries? 

If you have extensive experience as a Business Analyst in Software Delivery And Business Transformation projects and would like to work alongside passionate and experienced ServiceNow professionals this is the right opportunity for you.

You will have:

Strong functional knowledge of ITSM/ITIL processes and ServiceNow
? Knowledge of ITIL V2 & V3 foundational concepts and processes
? Certified ServiceNow System Administrator a plus
? Experience on Integration (Web Services, SOAP, HTTP, MID) a plus
? Exceptional interpersonal skills with ability to work as a team or independently
? Excellent written and communication skills, critical thinking, problem solving, conflict management, listening, time management
? Superior communication skills in working with technical and non-technical people and the ability to develop and maintain collaborative relationships among all levels of an organization
? Ability to accurately identify and analyze business requirements, processes and issues
? Ability to facilitate meetings and interact with business partners and clearly communicate technical requirement to the development team
? Ability to write functional specifications, test scripts, training guides and process documentation
? Ability to develop flexible and efficient plans, lead project teams with multiple priorities while fostering an environment of team building and coordination
? Ability to function collaboratively as part of a fast-paced, customer oriented team, perform effectively as an independent producer under broad management direction, and a demonstrated willingness to support the team on all levels to get the job done
? Strong business analysis/project management skills
? Strong organizational skills, including an ability to manage multiple projects simultaneously, establish priorities, exercise good judgment, meet deadlines, and ensure issues are resolved in a timely manner
? Solid work experience developing and managing technology projects from beginning to end
? PMI Certification preferred
? Broad experience with IT including networks, security, servers, storage, applications, infrastructure and governance a plus
? Experience with Six Sigma methodology a plus
? Energetic team player with a can-do attitude, with an understanding that challenging, dynamic environments create opportunity