- Job Ref: 4855
- Location: Dublin, Ireland
- Type: Contract
OverviewAre you a Business Analyst with experience in CRM system and call center processes?
A long term daily contract is available for the right candidate. You will be working on a large Transportation System and your main responsibilities will be:
- Requirements Gathering
- Being the main point of contact, for the senior executives in charge of Operations, to the teams in charge of the system design and build
- Writing the operational requirements to be covered by the designed system
- Modelling the business processes and operational use cases related to customer services
- Validation of the actual coverage of these operational requirements by the system delivered
- Design of needed operational reports and communication templates
- Participation to the subcontractors’ documentation review
- Securing the related deliverables for each contractual milestone of the project
- Participation to internal project meetings and client workshops
You will be based in central Dublin, Ireland, with possible travels to Cork, Ireland, and France.
Click Apply below to get in touch.