Business Analyst-CRM-Contract

Overview

Are you a Business Analyst with experience in CRM system and call center processes?
A long term daily contract is available for the right candidate. You will be working on a large Transportation System and your main responsibilities will be:
  • Requirements Gathering
  • Being the main point of contact, for the senior executives in charge of Operations, to the teams in charge of the system design and build 
  • Writing the operational requirements  to be covered by the designed system 
  • Modelling the business processes and operational use cases related to customer services 
  • Validation of the actual coverage of these operational requirements by the system delivered 
  • Design of needed operational reports and communication templates 
  • Participation to the subcontractors’ documentation review 
  • Securing the related deliverables for each contractual milestone of the project 
  • Participation to internal project meetings and client workshops 

You will be based in central Dublin, Ireland, with possible travels to Cork, Ireland, and France.
Click Apply below to get in touch.

Trish Lynch, Contracts Manager - Your e-Frontiers consultant for this job

Trish is a Contracts Manager with e-Frontiers. She has over 15 years recruitment experience in the areas of Software Development, Testing, Project Management and Business Analysis. She is has a BA Degree in Sociology and a Diploma in Business Studies from Michael Smurfits UCD. Trish has recruited across all industry sectors, Teleco, Consultancy, Pharma, e-Learning, Financial Services and Software.

Specialises in: Java, Project Managers, QA, Business Analysts, Architects