Business Analyst - CRM



  • Capture business requirements for the group of products and tools under CRM solutions across different areas of the organization
  • Carry out market research
  • Translate business requirements using agile artefacts
  • Keep the product backlog prioritized
  • Identify customer journeys and user flows and incorporate them into the analysis and requirements for each deliverable
  • Analyze and manage any day-to-day requirements changes keeping business sponsors and agile delivery teams informed
  • Manage business requirements across multiple agile development teams, keeping a close eye on quality
  • Maintain existing product knowledge base



  • Experienced in stakeholders management and gathering requirements techniques
  • Experienced in documenting business requirements using Agile artefacts
  • Experience in requirements leadership across more development teams
  • Strong attention to detail
  • Well-versed in Agile, Scrum and competing methodologies – and skilled at knowing when to use which
  • Relevant degree (Math, Finance, Computer Science, Engineering background preferred)
  • Familiar with Atlassian Stack (Jira, Confluence)
  • 3 years of experience in Business Analysis
  • BCS Foundation in Business Analysis Certification or any equivalent certification is a plus



  • Competitive salary and relocation package in Málaga.

Teresa Quintana, Senior IT Recruitment Consultant - Your e-Frontiers consultant for this job

Teresa is a Senior Technical Recruiter for e-Frontiers based in Madrid having had previous HR experience in Germany where she lived for 3 years, working closely with international candidates. Teresa holds a Degree in Psychology and post graduate education in Human Resources and Recruitment. She speaks English, German and Spanish and has a track record of hiring software engineers and various technical resources for a range of clients, from start-up companies to large multinationals across multiple industries. Part of Teresa’s success is her ability in comprehending client and candidate needs and providing successful results for both parties.

Specialises in: Frontend, .NET, Senior positions, Business Analysts, PHP