Application Service Delivery Manager
- Job Ref: 5731
- Location: Dublin, - None Specified -
- Type: Permanent
OverviewApplication Service Delivery Manager
Dublin City Centre
Permanent - 65k plus bonus
Act as a key interface between the business functions and the Data & Change Team regarding the provision of on-going Data and Change services
• Managing the End to End Delivery of Data Services including:
o Ensuring successful delivery of all scheduled business reporting requirements
o Ensuring the data follows all processes and quality controls, identify issues and sanitise the data
o Meeting financial and regulatory reporting commitments
o Supporting reporting outputs to satisfy high quality standards and accuracy of data
o Identification and reporting on risks and issues
• Managing end-to-end delivery of Technology solutions, including:
o Shaping delivery strategy and approach;
o Defining business and technical requirements;
o Overseeing software development phase;
o Shaping testing strategy and overseeing testing phase
o Ensuring successful implementation that delivers benefits
o Manage the transition of projects and new services into the BAU model and post go live support.
• Continuous Service Improvement
o Drive continuous improvement to operations for own and related areas
o Focus on delivering a ‘Lean’ service, reducing waste demand and streamlining processes where possible
o Provide a focus for customer satisfaction and productivity improvement
• Change Management
o Ensure that all changes being promoted to the live environment have been assessed, approved, implemented and reviewed in a controlled manner
o Approve changes to live applications
o Ensure Business as Usual operations are considered at the earliest stage in the change process
• Business Engagement
o Working closely with all business functions to support Strategic Change and regular business reviews.
o Proactively work with senior managers to align technology programmes to corporate and business unit strategies, identifying opportunities for the realisation of business benefits through investment in technology.
o Develop a rolling plan that sets out priorities for business partner engagement and team focus.
o Facilitate and serve as a lead, for the planning and execution of initiatives to enable company to achieve its objectives through the effective use of technology.
o Serve as a “trusted advisor” and function as a key point of contact to the IT function for business stakeholders.
o Promote Application Services vision, value, services, and capabilities.
o Act as advocate on behalf of business stakeholders to ensure Application Services meet their business priorities and needs.