2nd Level Service Desk Systems Engineer


This role is part of our clients dedicated Service Desk and Support team. Based in Dublin city centre we are looking for a keen, experienced systems engineer to operate on our Service Desk. This is a 2nd level position providing support on customers' ICT infrastructure.

You will need to have a broad technical background with good communication skills and an eagerness to learn.


Personal Skills

  • Ability to communicate well with all levels of staff at client sites
  • Quickly build rapport and gain client confidence
  • Work individually and as a team
  • Be able to follow company procedures and methods
  • Be eager to learn

Qualifications & Experience

  • Have strong troubleshooting abilities
  • Ability to quickly learn new and existing products and technologies
  • Logical thinker
  • Utilise all tools available to resolve issues
  • Microsoft Windows Server 2003/2008/2012
  • Small Business Server 2003 admin skills
  • Terminal Services / SSL VPN
  • Active Directory
  • Exchange Server/2003/2010/2013 Office 365
  • Windows XP Windows 7 Window 8 Windows 10
  • Firewall/Routers. (Cisco / Sonicwall / Sophos UTM) understanding required, product knowledge an advantage
  • WAN configurations – Site to Site VPNs Routing / NAT configurations. Basic understanding required product knowledge an advantage
  • Strong IP skills (Good understanding of TCP /IP)
  • Good understanding of server hardware and storage (i.e. RAID sets on servers, tape drives).
  • MCP / MCSA preferable but not necessary
  • Virtualization knowledge (VMWare or MS HyperV).
  • Good working knowledge of backup systems (on-prem / cloud)
  • Mac experience
  • Good working and troubleshooting knowledge of Windows networking DHCP/DNS/Routing
  • SAN storage knowledge
  • Citrix

John Ryan, Senior Recruitment Consultant - Your e-Frontiers consultant for this job

John is one of our recruitment consultants on the Technical Infrastructure Division of e-Frontiers and has been with the company since June 2012. John brings over 12 years recruitment experience to the e-Frontiers team having previously worked for one of Ireland’s biggest recruitment companies. He has worked with many of the Ireland’s leading IT companies and has experience of sourcing technical candidates across all levels. He has also gained valuable on-site client recruitment experience from various recruitment projects. John studied Business Studies in Dublin Business School. He prides himself on his professional and logical approach to recruitment.

Specialises in: Senior Windows Engineers, System Support, Linux Administrators, Unix Administrators, Security Consultants, Virtualisation Specialists, Unix Specialists, Infrastructure Consultants, Cloud Automation Specialists, Office 365 Specialists, Windows Engineers